Do you know how much you lost due to broken SOPs?
Not this year, not last quarter.
Yesterday, in one store.
Homaya checks your SOPs on the cameras you already own, 731 checks across seven categories, and tells the right person on WhatsApp before it is too late.
You wrote the SOPs.
Trained every staff member.
Available, in every store.
And still you lost yesterday, and you don’t know how much.
Standard operating procedures
Café & QSR · Front of house and kitchen
- 2.1Till two opens when five are waiting
- 2.4Greet every customer within ten seconds
- 3.2Manager on the floor through the dinner peak
- 5.3Count every delivery before you sign
- 5.4Back door shut and locked between deliveries
- 6.2Cold room door shut after every trip
- 7.1Wash hands after raw prep, every time
- 7.5Fryer off and filtered at close
- 8.4Fire exit clear all day
Yesterday, in one store.
Three of the rules on the wall. Three cameras that were recording. Nobody watching.
SOP 2.1 · The queue
Till two opens when five are waiting.
✓ Trained✓ Signed
SOP 2.1 broken · One till open
At the till · 18:20
Ten waiting, one till open.
SOP 5.3 · Deliveries
Count every delivery before you sign.
✓ Trained✓ Signed
SOP 5.3 broken · Signed, not counted
At the back door · 15:16
Signed delivery, items never counted.
SOP 8.4 · Fire exit
Fire exit clear, all day, every day.
✓ Trained✓ Signed
SOP 8.4 broken · Fire exit blocked
At the exit · 17:32
Stock left across the fire exit, all evening.
One store. One month of footage. Every broken SOP, in three weeks.
It’s humanly impossible.
For your store manager to monitor everything, or audit every place, 365 days a year.
Even with an audit or a visit every single week, more than 300 filmed days are never seen by anyone. Stored, then deleted.
Send us one month of the footage you already have.
Protect your P&L, over your cameras.
A manager always watching, and instructing before it’s too late.
Same day, with Homaya
Live
- Broken18:20
SOP breaks
NOW - 18:21
Staff notified by message
···· - 18:24
Fixed by staff member
···· - 18:25
Verified by camera
····
No new cameras, no new apps. Live in one store within weeks.
Ignored? It climbs.
One message, to the person who owns the fix. If nobody moves, the next person up hears about it.
Shift manager
on WhatsApp, the minute it breaks
still open ↓
Store manager
gets it next if it is still open
still open ↓
You
it reaches you
Closes only when the camera sees it fixed. Never on a reply.
Your shift managers, your WhatsApp, your SOPs. Free for 90 days.
Yesterday, before the doors open.
At 08:00 a recap of yesterday lands in your inbox: what broke, what was fixed, what is still open. Yesterday at Riverside, three SOPs broke. The till queue was fixed in five minutes. The fire exit is still blocked, and it says so.
- Every break, in order, with the time it broke and the time the camera saw it fixed
- What is still open, and who it has climbed to
- One store or the whole estate. Each leader sees their own patch
One store. What broke yesterday, in your inbox at 08:00.
3
SOPs broke
2
closed on camera
1
still open
What broke, in order
- 15:16Back door · SOP 5.3Delivery signed, items never counted.Recounted at 15:31, two cases short. Logged. Closed.Closed
- 17:32Back corridor · SOP 8.4Stock left across the fire exit.Still open. Shift manager 17:32, store manager 17:37, you 17:52.Open
- 18:20Front counter · SOP 2.1Ten waiting, one till open.Till two opened 18:24. Verified by camera 18:25. Closed in 5 min.Closed
Needs you: the fire exit on the back corridor has been blocked since 17:32. Nobody has moved the stock.
Sent to the store manager and the area manager, every morning at 08:00.
Fix the roster, not just the moment.
Every day, week and month: which SOP breaks, where, when, and how fast it is fixed. The queue at the till broke nine times last week. The report says when, how long till two took to open, and what to change on the roster.
- The 08:00 recap of yesterday: what broke, what was fixed, what is still open
- The weekly pattern for every SOP: which day, which hour, which shift, how fast it was fixed
- One roster change per report, like a second till from 12:30 on weekdays
Every SOP, every week, with the roster change that stops it.
Pattern reportSOP 2.1 · The queue · One store · Week 36
9 breaks ·9 closed on camera ·5 min to fix, on average
Till two opened late · by day
- Mon14 min
- Tue13 min
- Wed15 min
- Thu14 min
- Fri25 min
- Sat38 min
- Sun0·
When the queue breaks · by hour
3 min
fastest fix
11 min
slowest, Sat 18:20
52 min
in the queue, total
Patterns found
Lunch
Breaks 12:30 to 13:15, Monday to Friday. One person on tills, the second on the shop floor.
Saturday evening
Three of the nine breaks were Saturday after 18:00. Till two opened eight minutes late each time.
The fix
All nine closed the same way: till two opened, the camera saw the line clear.
Suggested this week
Roster a second till from 12:30 on weekdays and from 18:00 on Saturday. That is eight of this week’s nine breaks, gone before they start.
One report per SOP, every Monday morning. Sent to the store manager and the area manager.
Two stores in the same chain never run the same.
So nothing here is one switch for the whole estate. Each store turns on its own checks and points them at its own cameras, and every alert a manager gets is worth their time.
- The store in the mall runs different checks than the one on the highway
- Every check runs only on the cameras where it belongs
- Alerts go to the person who owns the fix, so nobody drowns
Each store, its own checks, its own cameras.
731 checks. Seven categories. Four P&L lines.
Every check is tied to the P&L line it protects.
Sales
240
Customer Experience
120checks
e.g. Queue past five, second till opens
Inventory & Merchandising
120checks
e.g. Display trays empty at peak
Cost of sales
148
Loss Prevention
87checks
e.g. Till drawer left open
Deliveries
61checks
e.g. Delivery counted before signing
Labour
178
Staff & Productivity
88checks
e.g. Manager on the floor at peak
Operations
90checks
e.g. Fryer off at close
Fines & closures
165
Safety & Compliance
165checks
e.g. Handwash after raw prep
If we don’t cover what you’re looking for, we’ll build it at no cost.
The full list, for your format, is the first conversation.
Every format runs different.
A forecourt and a pharmacy have nothing in common at 7am. Each format gets its own slice of the list, so nobody learns to ignore the alerts.
Grocery & Supermarket
- Chiller / freezer door open
- Person Fallen On Floor
- Queue length monitoring
- Bottom-of-Basket Unscanned
- +202 more
Café & QSR
- Table turnaround
- Cooking Equipment Left Unattended
- Queue length monitoring
- Drive-thru wait
- +133 more
Fuel & Forecourt
- Fuel drive-off
- Visible Smoke Or Flame
- Emergency Fuel Shut-Off Blocked
- Unattended Fuel Nozzle
- +106 more
Fashion & Apparel
- Fitting Room Overstay
- Fitting room wait
- Grab-And-Run Group Entry
- Pre-Open Crowd At Doors
- +137 more
Restaurant & Dining
- Cooking Equipment Left Unattended
- Aggression Or Altercation
- Table turnaround
- Pest Activity Sighted
- +134 more
Pharmacy & Health
- Waiting Area Script Wait
- Counter Line Breach
- Queue length monitoring
- Back-door monitoring
- +143 more
Convenience Store
- Full-Face Covering Entry
- Late open / early close
- Night Covers Not Deployed
- Chiller / freezer door open
- +170 more
Electronics & Appliances
- Devices Left Charging After Close
- Zone dwell & engagement
- Grab-And-Run Group Entry
- High-value shelf tampering
- +122 more
Beauty & Cosmetics
- Tester Applied Direct To Skin
- Zone dwell & engagement
- Pre-Open Crowd At Doors
- +126 more
Warehouse & Distribution
- Person Fallen On Floor
- Blocked fire exit
- Pedestrian Outside Marked Walkway
- Blocked Fork Route/Aisle
- +128 more
Tell us the format and the store. We bring the checks.
One Homaya device on your network.
That’s it.
No new cameras. No new apps. No new wiring.
The cameras already on the wall. The WhatsApp your managers already open. Three weeks to the first report.
We check the process. Never the people.
Identity is masked before anything is stored or sent. A skipped handwash is a fact about the station, not a file about a person.
Your footage stays inside your store.
Processed on the device, in the store. Nothing leaves but the alert. GDPR and global privacy rules, ready.
Send the camera list. We tell you straight, within a working day.
One month of footage in. Every broken SOP out, in three weeks.
No cold start and no waiting for data to pile up. It runs over a month your cameras have already recorded, and the report lands before anything goes live.
One month you already have
Footage your stores have already recorded. Enough to see every shift and a full roster cycle, not just the good days.
Masked before it reaches us
Identity is stripped before anything leaves you. We see actions, never people.
Your SOPs become checks
Each one is trained on your own floors and has to hold up on your footage before it goes live. If a check does not exist yet, we build it at no cost.
Masked before it leaves you. The report in three weeks.
90 days on us.
One month of footage. Three weeks to evaluate and report. Two months live, free.
Month 0 · Your footage
No costOne month of footage in.
Every broken SOP out, in three weeks. A report on what yesterday cost you, before anything goes live.
Months 1 to 2 · Live, free
FreeTwo months live, free.
One store, on the cameras you already run. Your cameras keep the SOPs, and your team gets the messages.
Day 90 · Your P&L
No costOpen your own P&L and see.
End of month three, check your own P&L. Nothing to pay.
Nothing to pay. Stop at any point.
Questions we hear a lot.
No. It runs on the cameras a store already has. Whether yours are covered is the first thing we check: send the camera list, we tell you straight.
One conversation, and a straight answer on whether your cameras are covered.
Find out what yesterday cost you.
One store. One month of footage. That’s all.
- Month 0One month of footage in. Every broken SOP out, in three weeks.
- Months 1 to 2Live on your floor. Free, start to finish.
- Day 90Open your own P&L and see. If it earned it, roll out.